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Article Data
Article Ref
8552-EOAJ-5912
Written By
Cindy Myers
Date Created
Fri, 7th Feb 2014
Updated By
Cindy Myers
Date Modified
Thu, 14th Jul 2016
 
(Lost?)

   Diagnostic Trace Files

Question 

I have been asked to submit trace or log files with my support ticket, how do I create/locate those?

Answer 

Read/Flash Trace Files (V8 only)

When the EFILive application reads or flashes a controller the details of the read/flash process may be saved in trace files for diagnostic purposes.

Trace files are created on your PC or laptop in the folder: \My Documents\EFILive\V8\Trace and are named using the following naming convention:

YYYYMMDD_HHNNSS_T_CCC.htx

Where:

  • YYYYMMDD: is the year, month and day that the trace was recorded.
  • HHNNSS: is the hour, minute and second that the trace was recorded.
  • T: is the mode and is one of R=Read F=Full-Flash W=Cal-Flash.
  • CCC: Is the controller type
  • htx: is the file extension.

An example trace file name might be: 20110604_214334_F_E38.htx which contains a trace of a Full-Flash attempt on an E38 controller on June 04, 2011 at 09:43:34pm.

Trace files can be managed using the EFILive Control Panel application on the [F8: Trace] tab page.

Please make sure you select only the relevant file(s) based on the date and time in the filename.

Application Log Files (V8 only)

To force any of the V8 applications to create a log file, hold down one of the Ctrl keys on the keyboard when starting the application. The application's start up log will be saved in the folder: \My Documents\EFILive\V8\Trace

Each application will save a log file with a unique name:

  • EFILive Scan and Tune: EFILive_ScanAndTune_StartupLog.txt
  • EFILive Explorer: EFILive_Explorer_StartupLog.txt
  • EFILive Control Panel: EFILive_Hapi_StartupLog.txt

NOTE: If you are starting V8 Scan and Tune from the desktop icon, and you hold down the Ctrl key when double clicking the icon, unexpected (but technically correct) things happen:

  • If the EFILive Scan and Tune desktop icon is currently highlighted as the selected icon, then holding down the Ctrl key while double clicking on it does not actually start the application. That is because the first click (of the double click) un-selects the icon (because the Ctrl is pressed), the second click simply highlights it again and you're back where you started without actually starting the application
  • On some Windows configurations, holding down the Ctrl key while starting an application can cause the application to start as a minimized window with just an icon on the task bar. In that case, the user should expand the EFILive window by clicking on the task bar icon.

FlashScan/AutoCal Read/Flash/Log Trace Files

EFILive has added the option to automatically save a trace file if/when black box reading or flashing fails.  Available in EFILive June 2016 software release (or later), the auto-save feature is enabled by default.  If/when BBR or BBF fails, the trace file is automatically generated and saved onto the FlashScan V2/AutoCal device provided enough space exists on the devices [Data] file system.

Support files for FlashScan or AutoCal can be manually saved at the end of the process, select the following options to save the support file:

  • FlashScan: F1 Scan Tool -> F3 Scan options -> F1 Save Trace File
  • AutoCal (standard menu): Save Trace File
  • AutoCal (advanced menu): Scan Tool -> Save Trace File

The FlashScan and AutoCal devices maintain an internal buffer of the most recent messages sent to and received from the vehicle. That buffer is stored in RAM memory and is wiped clean each time the device is powered off or rebooted. Therefore you MUST save the trace file before powering off or rebooting the device.

The support file will be saved in the "Scan" folder on the device, it will be called USR_xxxx.efx where xxxx is a unique number and can be retrieved using the V8 EFILive Explorer program.

Read/Flash Trace Files (V7 only)

When the EFILive application reads or flashes a controller the details of the read/flash process may be saved in trace files for diagnostic purposes.

Trace files are created on your PC or laptop in the folder: \My Documents\EFILive\V7.5\Bug reports and are named using the following naming convention:

yyyymmdd_hhnnss_<desc>.blx

Where:

  • yyyymmdd: is the year, month and day that the trace was recorded.
  • hhnnss: is the hour, minute and second that the trace was recorded.
  • <desc> is one of upload (reading), download (flashing) or locking – depending on the action being traced.
  • blx: is the file extension.

An example trace file name might be: 20110604_214334_download.blx which contains a trace of a Flash attempt on a on June 04, 2011 at 09:43:34pm.

Please make sure you select only the relevant file(s) based on the date and time in the filename.

Pass-thru Data Logging Error Report (V7 only)

Depending on the type of error, an error report may or may not be automatically generated. Automatically generated error reports will pop up on the screen. If the error report is not automatically generated, you can manually generate it by selecting the menu option: File->Generate error report or press the hotkey: Ctrl+G.

Once the report is generated, click the [Save] button on the report to save the file.

Application Log Files (V7 only)

To force the EFILive V7 software to create and save a log file you must start the application with the command line parameter /l (forward slash, lowercase L for log) . To add command line parameters to the EFILive V7.5 software you must modify the application's shortcut Target field.

Locate the "EFILive Tune Tool" or "EFILive Scan Tool" desktop icon of the application that you wish to log. Right click the icon and select "Properties". Append the following three characters to the Target field: /l (space, forward slash, lowercase L) as shown in the image below:

Then run the EFILive V7.5 software using the modified shortcut until you have reproduced the problem.

The support file will be saved in the \Program Files\EFILive\V7.5 folder, it will be called StartupLog.txt. On some systems, the EFILive V7.5 application cannot create or save the StartupLog.txt file in the "Program Files" folder unless it is started with administrator privileges. To do that, right click on the EFILive desktop icon and select "Run as Administrator".

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