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Article Data
Article Ref
8654-WTHV-7936
Written By
Cindy Myers
Date Created
Mon, 3rd Jun 2019
Updated By
Cindy Myers
Date Modified
Mon, 30th Sep 2019
 
(Lost?)

   Validation Help

Question 

How do I ensure orders that require validation are correctly placed?

Answer 

VIN License Validation

  1. You must be running EFILive V8.2.24 software or later to generate valid VIN License auth-codes.
  2. FlashScan/AutoCal Serial numbers must be entered into the Serial field. Serial must be either 10 or 12 characters.
  3. FlashScan/AutoCal Authentication code must be entered into the Auth Code field. (How?).  The auth code must be exactly 20 characters.
  4. Enter the Qty to purchase.
  5. Select [Check Serial & Code].
  6. Add validated code to cart
  7. If the serial and auth code do not pass validation, an error code will be displayed. Error code details are below.  Customers should ensure that the information entered is EXACTLY as displayed in EFILive software.
    1. Check software version used to generate the auth code.
    2. Check for spaces at the start/end of code.
    3. Hyphens are essential.
    4. Serial must be either 10 or 12 characters.
    5. Auth Code must be exactly 20 characters.
    6. Verify quantity limit has not been exceeded.

Tuning Option Validation

  1. Enter FlashScan V2 Serial number into the Serial field. Serial must be either 10 or 12 characters.
  2. Set the Qty field to 1. 
  3. Select [Check Serial & Code].
  4. Add validated code to cart.
  5. If code does not pass validation, ensure that the code is EXACTLY as displaying in EFILive software. 
    1. Check for spaces at the start/end of code. 
    2. Code must be either 10 or 12 characters.

Controller Auth-Code Validation

  1. You must obtain your controller auth-code. (How?).
  2. Enter the controller auth-code into the Auth Code field.   Ensure that the code is EXACTLY as displaying in EFILive software.  Hypens are essential, and the code must be exactly 29 characters.
  3. Set the Qty field to 1. 
  4. Select [Check Serial & Code].
  5. Add validated code to cart.
  6. If code does not pass validation, ensure that the code is EXACTLY as displaying in EFILive software. 
    1. Check for spaces at the start/end of code. 
    2. Hyphens are essential.
    3. Code must be exactly 29 characters.

V1 PCM License Validation

  1. Enter the FlashScan V1 Serial number into the Serial field.  Serial must be either 10 or 12 characters.
  2. Enter the Auth Code into the Auth Code field.  The auth code must be exactly 17 characters.
  3. Enter the Qty to purchase.
  4. Select [Check Serial & Code].
  5. Add validated code to cart.
  6. If code does not pass validation, an error code will be displayed.  Error code details are below.  Customers should ensure that the information entered is EXACTLY as displayed in EFILive software.
    1. Check for spaces at the start/end of code.
    2. Hyphens are essential.
    3. Serial must be either 10 or 12 characters.
    4. Auth Code must be exactly 17 characters.
    5. Verify quantity limit has not been exceeded.

Validation Error Codes

Where the serial and/or auth codes is invalid, customers will be presented with an error message detailing the nature of the issue.  The issue will need to be corrected for the order to proceed to check-out, effectively eliminating orders that fail automated processing.  Error messages are:

  1. Error $1000: This device has not been found in our system. The serial number entered is incorrect.
  2. Error $1001: The supplied Auth Code has been generated with obsolete software. Please upgrade your software and device firmware, and generate a new Auth Code.
  3. Error $1002: The device has exceptions, please contact EFILive.
  4. Error $1003: The supplied Auth Code is not correct for this device. Please contact EFILive.
  5. Error $1004: The supplied Auth Code is not correct for this device. Please generate a new Auth Code and retry.
  6. Error $1005: The supplied Controller Auth Code is not correct.
  7. Error $1006: This device is not licensed for tuning functionality.
  8. Error $1007: The Serial Number indicated by the Auth Code does not match the device Serial Number provided for this order.
  9. Error $1008: XXX license(s) cannot be added to this device as it exceeds the maximum of YYY VIN licenses. The number of licenses being purchased is more than the device supports.  
    • FlashScan can hold up to 221 VIN Licenses.
    • AutoCal can hold up to 221 VIN Licenses, however users should check their tuner imposed limits.  The VIN License Slot Count (default value of 1) must be able to support the activation of an additional VIN License.  You MUST contact your tuner to get your VIN License Slot Count increased BEFORE ordering a VIN License. (How?)
  10. Error $1009: This product is not compatible with your device. Please select the correct product.
    • FlashScan and AutoCal VIN licenses cannot be ordered on FlashScan HD or AutoCal HD VIN license products.
    • FlashScan HD and AutoCal HD VIN licenses cannot be ordered on FlashScan V2 or AutoCal VIN license products.
  11. Error $100A: This product is not compatible with this device.
  12. Error $100B: This product is already enabled for this device.