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Article Data
Article Ref
3265-QEFL-6051
Written By
Cindy Myers
Date Created
Fri, 13th May 2016
Updated By
Cindy Myers
Date Modified
Wed, 14th Aug 2019
 
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   License Purchases & Activation Codes FAQ

Question 

How are EFILive License Activatoin Codes and Controller Authorization Codes sent?

How long will it take to receive my EFILive Activation Code?

How do I ensure my EFILive VIN License Order is correctly placed?

How do I ensure my EFILive Controller Authorization Order is correctly placed?

What if my License Order says "Manual Intervention Required"?

What if there is an error processing payment?

How do I process an Urgent Order?

I didn't receive an email, how can I access my license activation code?

Answer 

How are EFILive License Activation Codes and Controller Authorization Codes sent?

  1. EFILive License activation codes and controller authorization codes are sent via email to the registered email address provided on the EFILive store user account.
  2. Activation codes can also be accessed by logging onto your EFILive store User Account.

How long will it take to receive my EFILive License Activation Code or Controller Authorization Code?

The product purchased will determine the time frame for the license being issued.

  1. FlashScan V2 and AutoCal VIN Licenses - Automated license processing occurs within approximately 10 minutes of correct order placement.
  2. FlashScan HD and AutoCal HD VIN Licenses - Automated license processing occurs within approximately 10 minutes of correct order placement.
  3. FlashScan V2 Tuning Options - Upgrading FlashScan V2 to include either the GM Tuning Option or Dodge Cummins Tuning option, and included VIN licenses are delivered via email during regular New Zealand business hours.
  4. FlashScan V2 Stream Licenses - Stream licenses are delivered via email during regular New Zealand business hours.
  5. FlashScan V1 PCM Licenses - FlashScan V1 PCM licenses do not fulfill automatically.  All orders will be processed manually during regular New Zealand business hours.
  6. Controller Authorization Codes - Automated controller auth-code processing occurs within approximately 20 minutes of correct order placement.

Current local time in New Zealand can be found on our website here.

How do I ensure my EFILive VIN License Order is correctly placed?

  1. All VIN License orders go through a comprehensive validation process. Only valid serial/auth codes will be given the option to add products to the cart and proceed to check-out.
  2. You must be running EFILive V8.2.24 software or later to generate valid auth-codes.
  3. Refer to the VIN License Order Validation process for more information.

How do I ensure my EFILive Controller Authorization Order is correctly placed?

  1. You must obtain your controller auth-code. (How?).
  2. Enter the controller auth-code into the order. 
  3. Set the Qty field to 1. 
  4. Select [Add to Cart]

  5.  

What if my Order Status Says "Manual Intervention Required"?

When an order fails automated processing, our staff will need to manually attend to that order.

Please email your Order Number, correct Serial Number and Auth Code to sales@efilive.com. EFILive will process your order during New Zealand business hours.

If you place a new order with the correct information, EFILive will contact you during New Zealand business hours, to confirm if you still want your previous order processed or refunded. Refunds may take up to five business days to appear on your credit card statement, depending on local banking policies.

If you have any questions about your order please contact us at sales@efilive.com;or call us at +64 (9) 534 1188. EFILive is located in New Zealand and our regular business hours are 09:00 through 17:00 Monday to Friday (excluding public holidays).

What if there is an error processing payment?

There are a number of possible reasons why transactions cannot be processed by the EFILive store;

  1. There are insufficient funds on your credit card for the purchase.
  2. Your Credit Card number was correct, but your CVN and/or Expiry Date were incorrect.
  3. You have not created an account in the EFILive Store:  https://www.efilive.com/customer/account/login/
  4. Your account in the EFILive Store contains incomplete shipping address details.
  5. Some banks and credit card institutions automatically decline international transactions made via the Internet. You will need to contact your bank or credit card institution to authorize the transaction. EFILive Limited is an international company based in New Zealand.

How do I process an Urgent Order?

Sometimes the license(s) requested in a failed order are needed urgently and you cannot wait for EFILive's office to open. If you know that your order failed because of a data entry error, you may Place a new order with the correct Serial Number and Auth Code. EFILive will cancel and refund the failed order. Refunds may take up to five business days to appear on your credit card statement, depending on local banking policies. Refer to the Finding FlashScan & AutoCal Serial Number and Authentication (Auth) Codes knowledge base article for assistance on placing an order with the correct Serial Number and Auth Code.

How do I access Activation Codes via the EFILive Store?

To check the status of an automated license, or obtain a copy of an automated license activation code;

  1. Log In to your account on the EFILive website.
  2. Select My Account -> My Orders for your complete order history.
  3. Locate your chosen order and select View Order.
  4. On the Items Ordered tab, scroll down to the About Your Order section located below Order Information for your license activation details.

         

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